There isn’t a company out there that doesn’t claim “customer service” as the one unique characteristic that sets them apart. Yet as consumers, we continue...Read More
It was the kind of conversation only a mother could have with her son in a car on the way back from the airport.
I’ve learned quite a bit from Dr. Seuss over the years. He’s been a career counselor (Oh, the Places You’ll Go!), a guide to hiring...Read More
While writing a blog on productivity, I came across an alarming statistic—apparently more time is lost searching for, and trying out new productivity apps than...Read More
It started with misdirected email. For a few exhilarating seconds, I believed that US authors and publishers were tracking me down. Then I realized that...Read More
My mission was to “repoint my DNS settings”. I had an immediate vision in my head of my mother, apron tied about her waist. With...Read More
Technology has made my life (mostly) easier—thank you, IT gods, for that. But there are details that need to be worked out. Take passwords, for...Read More
Thank goodness for Downton Abbey.
The art of drinking tea had been reduced to warm water in a Styrofoam cup or some concoction of berries...
This month I participated in my second art show, which means not only do I submit a new piece of art but also a new...Read More
During those first bright, new days of January, I love writing down goals for the coming year —not necessary doing them—but definitely writing them down....Read More