There isn’t a company out there that doesn’t claim “customer service” as the one unique characteristic that sets them apart. Yet as consumers, we continue...

This may come as a shock to some, but some of the documents I read are sometiimes very long and not terribly interesting. I dont...

It’s official. I read it in Harvard Business Review (I always wanted to say that!). Apparently when the wise folk recently surveyed all of the...

Please be warned, this blog may sound a tad nerdy.
I had the best intentions following New Year’s day. I headed off to Indigo to...